Ticket Tracking
Tracking events can be a real challenge at the best of times. We've worked with a number of different industry leaders to build highly flexible tracking solutions for a variety of different environments.
Some examples:
- IT helpdesk solution
- Trouble tickets with complete technician work history, client interactions and involved assets
- Asset tracking - complete details, SN, acquisition and warranty dates, configurations and history
- Purchasing - POs integrate directly with other parts of the system
- 3rd party integration - DNS auto generation from asset records, Asset monitoring, AD integration, etc...
- VoIP integeration - Click to dial, call logging, etc...
- Compliance tracking
- Activity tracking